Shipping Policy

4WD Industries ("we" and "us") is the operator of

(https://www.4wdindustries.com.au) ("Website"). By placing an order through this

Website you will be agreeing to the terms below. These are provided to ensure

both parties are aware of and agree upon this arrangement to mutually protect

and set expectations on our service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.

 

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and

destination of the items in the order. Payment for shipping will be collected

with the purchase. These prices can change by the shipping companies from time to time. We endeavour to keep these costs to our customers to a minimum, but sometime will require additional freight charges to get your order to you. To prevent this, we may request another address where we can try and reduce these costs.

 

3. Returns

3.1 Return Due To Change Of Mind

4WD Industries will happily accept returns due to change of mind as long as a

request to return is received by us within 30 days of receipt of item and are

returned to us in original packaging, unused and in resalable condition.

Return shipping will be paid at the customers expense and will be required to

arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store

credit for a future purchase. We will notify you once this has been completed

through email.

(4WD Industries) will refund the value of the goods returned but will NOT refund

the value of any shipping paid.

 

3.2 Warranty Returns

4WD Industries will happily honour any valid manufacture warranty claims, provided a claim is submitted within 12 months of receipt of items.

Customers will be required to pre-pay the return shipping, however we will

reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect 4WD Industries

to process your warranty claim from the manufacture as soon as possible.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

 

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 15 days

 

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 42 days. This

varies greatly depending on the courier you have selected. We can offer

a more specific estimate when you are choosing your courier by arranging an freight quote upon request.

 

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.4 Change Of Delivery Address

For change of delivery address requests, we can change the address at

any time before the order has been submitted for dispatched.

 

4.5 P.O. Box Shipping

4WD Industries will ship to P.O. box addresses where possible, using Auspost only. We

are unable to offer couriers services to these locations.

 

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer

this service using some courier services.

 

 

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before

dispatching your order. Existing items in the order will be reserved while we

await this item.

 

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation.

 

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

 

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the

parcel from the courier and get in touch with our customer service. If the

parcel has been delivered without you being present, please contact customer

service with next steps. We strongly advise that photos are taken before opening, photos of damaged goods and any evidence that may help with submitting this claim.

 

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the

Website.

 

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid

upon arrival in destination country. This varies by country, and 4WD Industries

encourage you to be aware of these potential costs before placing an order with

us.

If you refuse to pay duties and taxes upon arrival at your destination

country, the goods will be returned to 4WD Industries at the customers expense,

and the customer will receive a refund for the value of goods paid, minus the

cost of the return shipping. The cost of the initial shipping will not be

refunded.

 

8. Cancellations

If you change your mind before you have received your order, we are able to

accept cancellations at any time before the order has been dispatched. If an

order

has already been dispatched, please refer to our refund policy.

 

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the

courier. No all couriers are insured and not all good can be insured.

 

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim. This process can take up to 90 days. We normally ask that you (the customer) us (4wd industries representative) and the courier work together to rectify as quickly as possible.

 

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an

investigation and deemed the parcel lost. We normally ask that you (the customer) us (4wd industries representative) and the courier work together to rectify as quickly as possible.

 

10. Customer service

For all customer service enquiries, please email us at

support@4wdindustries.com.au or contact our office during standard AEST Monday – Friday Business hours.